Cultural Determinants of Knowledge Management System Training Outcomes: The Mediating Effect of Learning Preferences
نویسندگان
چکیده
Knowledge is lost by organizations when it is not used or when knowledgeable individuals leave the organization. Knowledge Management Systems or KMS are designed help organizations capture and retain the knowledge embedded within their people. The effectiveness of KMS is dependent the match between the match between the KMS design and the learning preferences of the user. This study aims to determine to what extent these learning preferences are dependent on culture. A survey was administered to individuals who are likely to soon become KMS users, in the USA, China and France. This study contributes to the KMS literature by demonstrating that learning preferences are related to culture, and suggests that KMS effectiveness is dependent on the match between the design on the KMS and the learning preferences of the user. Specific KMS design recommendations include incorporating group activities and providing more flexibility.
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